Reservation Terms and
Conditions
These terms & conditions are guidelines for business dealings
involving shore excursion group
reservations. These terms and conditions
allow for a certain degree of flexibility.
Specific details and special requests may be
negotiated on a case-by-case basis with each
individual client.
DEPOSIT POLICY
·
Deposits are not required in most cases.
However, if a vendor/supplier requires a deposit
from AAT, we will need to apply this requirement
to our clients. We will notify you at the time
of our proposal if a deposit is required or not
and whether or not it is refundable.
CREDIT CARD
GUARANTEE
· A
credit card is required in order to hold a
reservation confirmed. We will not charge the
credit card. Final payments are to be made by
check or wire transfer.
PASSENGER NUMBER REPORT & CONFIRMATION OF
SERVICES
· 30 days before tour departure, current passenger
numbers must be advised. We will issue a
preliminary invoice confirming services based on
this report. Within 30 days of tour departure, a
reservation is confirmed and cancellation fees
become applicable.
· Final passenger numbers are due 21 days prior to
the tour departure, at which time we will issue
a final invoice.
· The final passenger numbers 21 days prior to
tour departure determine and confirm the size
and number of the vehicle(s) of transportation,
the number of guides, etc. that will get used.
·
Bookings within 21 days of tour departure are
due for prompt payment.
· If additional passengers are added to a shore
excursion within a few days before the tour
departure, we will invoice you for the
additional amount after tour completion, or
charge your credit card, details are determined
on a case-by-case basis.
INVOICING & PAYMENT POLICY
· The final Invoice will be issued 21 days prior
to tour departure. Payment is due upon receipt
of that invoice. Full payment must have been
received at least 14 days before the first day
of our services. Proof of payment must be faxed
or emailed promptly.
COMPLETE CANCELLATION OF SHORE EXCURSION
·
Our cancellation policy for full group
cancellations is as follows:
·
30 – 21 days: 10% of the invoice based on
the
30-day update. This administration fee is in
addition to any cancellation fees or
non-refundable deposits that our vendors charge
us.
·
20 – 8 days: 50% of the invoice based on
the
21-day update
·
Within 7 days of tour departure: 100% of
the
invoice
CANCELLATION OF A LIMITED NUMBER OF TOUR
PARTICIPANTS
·
If any participants choose to cancel within 21
days of the tour departure, no refunds will be
issued.
· If additional participants wish to join
the
tour, we will do our very best to accommodate
them, on a request-only basis.
GENERAL INFORMATION
·
Unused portions of the tour are non refundable
·
Last-minute booking requests are subject to
availability
· We must be notified of any last-minute changes
that affect final tour arrangements
· The group’s tour escort will present a tour
voucher to the vendor indicating tour name, tour
date, passenger numbers and the instruction:
“Bill to All Alaska Tours, 600 Barrow Street, Suite 200,
Anchorage, AK:
·
Should tax and fee increases be imposed by
vendors (such as fuel surcharges), federal,
provincial, or municipal governments, an
adjustment to the rates will occur.
METHOD
OF PAYMENT
·
Payments may be made by check (for amounts under
$500.00) or wire transfer.
·
Payments can also be made by wire transfer.
CREDIT CARD
INFORMATION:
Name on the
credit card:
Credit card type:
Card number:
Security code:
Expiration date:
Billing address
for credit card:
A credit card is required in order to hold a
reservation confirmed. We will not charge the
credit card. Final payments are to be made by
check or wire transfer.
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